About IT Factory Australia — Who We Are

Learn more about IT Factory Australia, what we do, and how we help customers across Australia with refurbished tech, IT services, and smarter technology solutions.

Watch our story and learn more about our business

Refurbished Business Grade Tech — Certified, Guaranteed, Faster

Premium ThinkPad, Latitude & EliteBook models with 6-month warranty at 30-60% off retail prices. Dispatch within 2 business days.

Free shipping Australia wide • 30-day money-back guarantee
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Desktop Bundle Packages
Everything You Need

Complete desktop setups made simple — monitor, keyboard, mouse & PC included. Perfect for home, office, and study use.

Warranty-backed • Fast dispatch • Easy returns
Desktop bundle packages

Apple Products — Best Value Refurbs

Business-grade laptops for work, study, and home. Pick your model, specs, and budget in minutes.

Warranty-backed • Fast dispatch • Easy returns
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HP Products — High Performance

Laptops, desktops, accessories — everything to upgrade your workspace.

Top-rated gear • Bundle-friendly • Fast shipping
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Lenovo Products — Built for Business

ThinkPad favourites and reliable work machines — performance, durability, and value.

Warranty-backed • Fast dispatch • Easy returns
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All-in-One Desktops — Clean, Space-Saving Setups

Simple, tidy all-in-one desktop PCs for home, office, and study. Great for saving space without giving up everyday performance.

Warranty-backed • Fast dispatch • Easy returns
All-in-one desktop computers

Weekly Deals

Limited-time offers on premium refurbished products.

New Arrivals

Fresh stock of premium refurbished products.

The IT Factory Confidence Promise

Every refurbished device we sell passes rigorous quality checks, comes fully certified, and is backed by real support — so you can buy smarter with total confidence.

30-Day Easy Return

Instant swap or refund for approved returns within 30 days.

Transparent Pricing

No hidden fees, no post-purchase add-ons, no surprise charges.

6-Month Warranty

Extendable to 12 months for additional protection.

Certified Refurb Process

Extensive QC checklist with full diagnostics.

24-Hour Support Response

We respond to all order-related support inquiries within 24 business hours.

2-Day Dispatch

Orders are dispatched within 1-2 business days.

Condition Accuracy

What you see in the listing is what we ship. Cosmetic wear expected for refurbished items.

Laptop Match Finder

Find Your Perfect Laptop Match — Instantly

Our Model Match Finder compares new laptop specs with our live refurbished stock — showing you equivalent models for up to 60% less. Same performance. Smaller footprint. Bigger savings.

Technician inspecting a refurbished device
Our Process

Professional Refurbishment You Can Trust

Every device goes through a structured refurbishment process before it is listed for sale. We test, clean, reset, grade and quality-check each item so customers know exactly what they are buying.

1

Thorough Inspection

Complete diagnostic testing of all hardware and software components.

2

Professional Cleaning & Repair

Deep cleaning, parts replacement, and performance optimisation.

3

Quality Certification

Final testing and certification before listing for sale.

Refurbished & Sustainable

Giving Electronics a Second Life

Choosing refurbished technology helps extend the life of existing devices, reduces avoidable e-waste, and can avoid part of the environmental footprint associated with manufacturing a brand-new device.

  • Reduce e-waste: Keeps useful electronics in circulation for longer.

  • Avoid unnecessary new manufacturing: Refurbished devices reuse existing hardware rather than starting from raw material extraction.

  • Buy practical value: Business-grade refurbished tech can deliver the performance buyers need at a lower price.

Impact area Brand-new device Refurbished choice
CO₂e footprint Up to ~331kg CO₂e estimate Extends the life of an existing device
Manufacturing share Around 75–85% of laptop footprint Avoids most new-device manufacturing
Raw materials ~1,200kg mined earth estimate Uses hardware already produced
E-waste Adds demand for new electronics Keeps devices useful for longer
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331kg
CO₂e linked to a new laptop

Estimated production footprint for an average new laptop. Treat as a guide, not a guaranteed saving.

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190000L
Water estimate per new laptop

Estimate linked to raw material extraction, refining and production.

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1200kg
Mined earth estimate

Estimated earth/materials moved or mined to produce a new laptop.

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75–85%
Manufacturing footprint share

A large share of a laptop’s footprint can come from manufacturing, before the device is even used.

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62M tonnes
Global e-waste in 2022

Global e-waste reached a record 62 million tonnes in 2022.

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22.3%
Formally recycled in 2022

Only 22.3% of global e-waste was documented as formally collected and recycled.

Frequently Asked Questions

What does "refurbished" mean?

Refurbished devices are pre-owned electronics that have been professionally restored to like-new condition. Our technicians thoroughly test, clean, and repair each device, replacing any faulty components. All refurbished items come with warranty coverage and are certified to meet our quality standards.

What warranty do you offer?

All our refurbished devices come with a comprehensive warranty that covers hardware defects and malfunctions. We provide 6-month warranty on all computers. 

Can I return a device if I'm not satisfied?

Yes! We offer a 30-day money-back guarantee on eligible purchases. If you're not completely satisfied with your device, you can return it within 30 days for a full refund. The device must be in its original condition with all included accessories and packaging. Please see our refund policy for more information.

Are the devices clean and sanitized?

Absolutely. Every device undergoes a thorough professional cleaning and sanitization process. We clean both internal components (removing dust and debris) and external surfaces to ensure your device arrives in pristine, hygienic condition.

How do you grade the condition of devices?

We use a clear grading system: Excellent (minimal cosmetic wear), Good (light wear with no impact on performance), and Fair (moderate cosmetic wear but fully functional). All grades undergo the same rigorous testing and perform like new, regardless of cosmetic condition.

Do you offer free shipping?

Yes! We offer free standard shipping Australia wide.